FAQ

“We shape our dwelling, and afterwards our dwellings shape us.” —Winston Churchill

Why Organic?

What we use to clean our space gets absorbed into our bodies; children and pets are especially affected by their environment.  We believe that you shouldn’t put anything around your body that you wouldn’t put into your mouth, and for us that means food-grade, 100% USDA-certified organic ingredients and pure earth substances. By formulating our products with only certified organic ingredients we reduce the toxic load—keeping chemicals out of the air, water, soil, and our bodies.  Because our ingredients support organic agriculture and are sourced from organic farmers, you can rest assured that no pesticides or herbicides are being used, and that sound land stewardship is always taking place. Buying organic products promotes a less toxic environment for all living things.

How much does a cleaning cost

We charge $40 an hour per person with a 2 hour minimum. This allows for great flexibility and value in that you the pay for the exact time we work and we can easily adjust based on your budget and your requests. Our cleaning personnel work diligently using our highly effective formulas and tools to maximize their time spent giving our clients consistent value.

What services do you offer?

Pure Life Organic Cleaning strives to meet the needs of our residential and commercial clients. We offer a wide range of services including but not limited to:

  • Weekly
  • Bi-weekly
  • Monthly
  • One-time
  • Commercial
  • Seasonal
  • Apartment
  • Move-in / move-out
  • Post-construction
  • After-party cleanup
  • Vacation Rental

We offer a free quote and consultation for every client and every job!
Here’s more info about our Austin-area cleaning services.

How do you estimate the cost of cleaning?

There are three major factors that help us determine how long it will take to clean a space: square footage, level of requested service (deep clean, regular scheduled service, move in/out etc), and number of occupants including pets. “As a general rule deep cleaning usually takes double to triple the time of a weekly or bi-weekly service.

What makes you different from other “green” cleaning companies?

Pure Life Organic Cleaning has taken ‘green’ cleaning one step further to offer our clients superior cleaning services with products formulated using ONLY 100% USDA certified organic ingredients coupled with minimally processed earth products. By choosing to formulate with only the purest ingredients we ensure that our products and services are not only safe for you, your family, and your space but also the environment. We whole heartedly agree with this famous quote from Anna Lappe:  “Every time you spend money, you’re casting a vote for the kind of world you want. We believe that to truly claim ‘green’ a company must be wholly committed to sourcing its ingredients from only 100% organic suppliers or else it continues to support industries that use toxic chemicals that damage our health and the planet.

What does your service entail?

Pure Life Organic Cleaning provides its clients with the ultimate in customized cleaning services.  Every service includes hardworking thoroughly trained cleaning personnel, our private label non-toxic cleaning products formulated with 100% USDA certified organic ingredients, the use of technologically advanced tools like Dyson HEPA vacuums, steam cleaners, color coded micro fiber cloths and our delightful organic amenities! We work with a comprehensive checklist to ensure consistent and uniquely tailored services for each and every client. Service can range from basic cleaning to full housekeeping with laundry, plant care, aromatherapy, and turn down upon request.

How do you access my space for service?

There are a variety of ways we arrange access to your space, some the easiest ways to ensure consistent access are to leave a lock box out on the day of service, make us a key, which we keep in the safe at headquarters in between service, or to be present when we arrive.

Do I have to be present during your service?

This is entirely up to your preference. First time clients often stay at home to meet our staff and walk them through their space but this is not required—our comprehensive checklist provides our staff with all the instruction they need to service and thoroughly clean your space. Results are 100% guaranteed so if anything is not done to the highest level of your satisfaction we are pleased to return and remedy the situation.

What about pets?

We love pets and we are more than happy to clean up after them. During service we recommend that you do whatever your pet is most comfortable with—not all of our furry friends like the sound of vacuums or unfamiliar people in their space— so some customers crate their animals while we clean or put them in a marked room.

Does the same cleaning technician work in my space every service?

We do make an effort to schedule the same cleaning technicians for your recurring service but it is not always possible. Our comprehensive checklist allows any of our specially trained employees to clean thoroughly and effectively whether its the the first time or hundredth.

What is your satisfaction guarantee?

We strive to exceed your expectations so if anything is not done to the highest level of your satisfaction we are pleased to return and remedy the situation. Your satisfaction is 100% guaranteed.

What is your cancellation policy

We ask that you cancel 24 hours in advance before a scheduled service, at no charge.

What if I need to change my appointment

No problem! We are more than happy to accommodate our client’s busy and changing schedules. We ask that you change your appointment 24 hours in advance so we can best serve you.

Should I leave a tip

Gratuities are welcome but never required. You will receive the same excellent service regardless of gratuity.  If you decide you would like to leave a tip, please leave cash in an envelope clearly marked “Pure Life Organic Cleaning.”

Do you offer a referral program?

Our biggest compliment is a referral! For every person you refer who books a service, we will give you a 10% discount off your next cleaning. If 5 people use our services because of your kind referral, we will give you a FREE cleaning.

If you don’t use chemicals, will my space be as clean

Yes, absolutely your space will not only be clean, it will be PURE because our cleaning products and techniques leave no toxic fumes or residues behind! We have a passion for non-toxic cleaning and have developed formulas, crafted from 100% USDA certified organic ingredients that gently clean, sanitize, and deodorize without the use of a single chemical!

I have severe chemical sensitivity, can I use your service?

We are experts in accommodating those with chemical sensitivities and health conditions. Our cleaning techniques, tools, and formulas are all geared toward sparkling results with absolutely no adverse affects to our clients or their space. Additional precautions are taken when clients have chemical sensitivities.

What is your service area?

We service a 25 mile radius around downtown Austin. Should you like to book a service outside this area, travel time charges may apply. Please contact us to discuss specific requests.

What products do you use

Our unique cleaning products are formulated with 100% USDA certified organic ingredients and minimally processed natural earth compounds. Our products have been thoroughly tested to be completely non-toxic, safe for you, your family, and the environment. We are highly adaptable and are pleased to customize what we use based on clients’ needs and preferences. For a more detailed descriptions of what we use please click here.

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